Manager of MHFA Client Support

We understand how important it is for you to track your progress during your e-learning courses. To make sure that your progress is saved correctly, please follow the guidelines below. Please no...

  1. Course Progress is Not Autosaving LearnUpon’s auto-save feature ensures learner progress is saved during e-learning courses. However, there are specific conditions for auto-save to work p...

  If a learner is unable to progress in a specific module of their self-paced course, follow these steps to resolve the issue: Go to the learner's profile. Click on the Enrollments tab. Open the ...

User Exists in A Different Portal If a user already has an account in the parent MHFA Connect portal, they may receive the error message:  user already exists in a different portal when they click ...

Learners can find their ILT Zoom link or physical address on their Course flyer, Connect ILT Module, and in the course registration email from their organization’s point of contact. If they are una...

  How to register learners for a future ILT session Go to the ILT Center tab in the left-hand menu. Select the desired product or training type (Certification 2.0, Champion 1.0, etc.). Click on th...

  The NTs mark attendance within 24 hours of the training. If it has been more than 24 hours since the ILT, you can check the ILT Center to see if the NT has missed their deadline. If they have, pl...

  In order for users to access the right resources and appear on relevant training reports in the At Work Portal, they need to be assigned to groups for each product they are enrolled in, as well a...

Users may report that they have not received an invitation to join the At Work learning platform. These users will be considered “pending”. To resend a registration email, follow the outlined steps...