First Aiders General Support

First Aider Certification

• At Work Course Progress is Stalled/Course is Stuck Loading
• How long is the First Aider certification valid for?
• How much time can a learner miss of the Instructor-Led Training without having to reschedule their training?
• How to Renew Your Mental Health First Aid Certification

Logging in

• What to Know if your progress in an At Work course has been Lost
• What to do if an At Work Learner's Course Progress is Lost
• What to do when a User Already Exists in a Different Portal
• Inviting Users to the At Work Portal
• Changing Your At Work Portal Password

Instructor Led Sessions

• Finding the Location of a At Work ILT
• Registering Learners for an At Work ILT
• Checking At Work Course Attendance
• Will this training have breaks?
• I have a scheduling conflict and need to miss part of the training. Is that acceptable?
• My organization is hosting an in-person training. Could I join the Instructor-led portion virtually?

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Course Materials

• Assigning At Work Users to a Group or Course
• Can I download my course materials and manuals?
• Can I/we get physical materials instead of the electronic version?
• I completed the course but haven’t received a certificate.