What to Know if your progress in an At Work course has been Lost

We understand how important it is for you to track your progress during your e-learning courses. To make sure that your progress is saved correctly, please follow the guidelines below. Please note that MHFA support cannot restore any lost progress in a self-paced course, so it’s crucial to exit the course properly.

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Exiting the Course Correctly: Two Ways to Save Your Progress

Scenario 1: Exiting the SCORM Course Window

1. Complete Your Session:

   • When you’re ready to exit the course, make sure you’ve completed your current session or module.
   • Click the “Next” or “Continue” button until you reach the end of the content you’re working on.

2. Exit the SCORM Course Window:

   • Close the SCORM course window/tab.
   • Wait a few seconds for the LearnUpon website to save your progress automatically. You'll know its saved when you see this loading animation complete.

Scenario 2: Using “Save and Exit” from the Course Launch window Website

1. When You're ready to end your learning session, return to the Course Launcher Window:

   • This window is typically behind the pop-up window where your coursework occurs.

2. Select “Save and Exit”:

   • Click the “Save and Exit” button.
   • This action ensures that your progress is saved.

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If your course is set to complete before you have finished it

Sometimes your course status may be marked as “Completed” before you’ve finished all the content. This can happen due to the specific completion criteria for the At Work Intro courses, which require learners to pass or complete the Final Assessment and Evaluation page in Chapter 11. Additionally, skipping pages in from the course menu can lead to premature course completion.

Our support team is not able to restore your progress or reverse course completion if it is set prematurely, but there are some steps you can take to pick up where you left off. 

To Resuming Where You Left Off:

1. Locate the Course

   • Select the course from your Completed Courses dashboard.

2.  Click Relaunch

• • The course will start from where you left off, showing pages you’ve completed. 

Important Notes:

• Auto-Save Limitations: Auto-save works when you exit the course window or use the “Save and Exit” button. However, if you exit the course window and select Leave when prompted, your progress will not be saved. 

You should follow proper exit procedures to protect your progress. If you continue to experience issues with course progress even after following the steps outlined, please submit a request for help using the Request Assistance Form.