Assigning At Work Users to a Group or Course

In order for users to access the right resources and appear on relevant training reports in the At Work Portal, they need to be assigned to groups for each product they are enrolled in, as well as their corporate group.

Depending on their training type, participants may have access to various resources such as PPG, Zoom Quick Start Guide, FAQs, User Guide, Referral Resource Guide, Flyer, and Email Signature Instructions. If a participant claims they cannot access digital resources like the User Guide, it means they have not been assigned to their product group.

If a participant reports that their dashboard is empty, it means they have not been enrolled in the course.

 

How to Assign Users to a Group

1. Go to the left-hand menu and select Users.
2. Search and select the participant's name.
3. Once you're on the participant's page, go to the Groups tab. Make sure the participant is assigned to their corporate group and each product group. If no groups are assigned, assign the participant to the appropriate product (e.g., Certification 2.0) and their corporate group by searching for the employer's name (e.g., Ford).

 

 

How to Add Users to a Course

1. Go to the Enrollment tab in the left-hand menu.
2. In the Select Courses section, choose the desired training.
3. Enter the participant's name in the Select Users field.
4. Click Enroll at the bottom of the screen.